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Seven Steps for Creating a Culture of Commitment and Accountability

  1. Communicate to everyone that accountability and commitment are important!
  2. Align every job description to your company's strategy and goals for the coming year. Ask everyone to commit to a shared vision of results.
  3. Make accountabilities clear for everyone by using the benchmark for their job to start a discussion about how their individual contributions matter.
  4. When you on-board new employees, have job-related professional development planning already in place to help them reach their full potential.
  5. Build accountability into your company culture using “what & by when” goal and task planning. Project management can be very sophisticated, but the bottom line is “who, what, and by when?”
  6. Offer ways for employees to communicate obstacles and request the help or resources they need to achieve their goals. When you listen to them, recognize that what you’re listening to is someone who is committed to producing results.
  7. “Catch” people doing something right: Give frequent, honest and positive feedback. As a general rule of thumb, a ratio of five positive interactions to one critical interaction will help managers build an open communication channel with direct reports. 

Source: Reprinted with permission. Copyright protected by TTI Performance Systems