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12750 Cellular Network Engineer

Our client is seeking 3 skilled and dedicated IT Field Service Engineer to join their dynamic team. The ideal candidate will be responsible for providing on-site technical support, troubleshooting, and maintenance services to our teammates. As an IT Field Service Engineer, you will play a pivotal role in ensuring the smooth operation of our IT systems and infrastructure.
Responsibilities

  1. On-Site Technical Support:
    • Install, configure, and upgrade hardware and software components, including servers, workstations, printers, and networking equipment.
    • Respond to service requests promptly and professionally, either remotely or by visiting client sites.
    • Diagnose and resolve hardware, software, and network issues in a timely manner.
  2. Troubleshooting and Issue Resolution:
    • Analyze technical problems and implement effective solutions, collaborating with teammates and team members as needed.
    • Utilize diagnostic tools and techniques to identify and rectify complex IT issues.
    • Document troubleshooting steps and solutions for future reference.
  3. Preventive Maintenance:
    • Perform routine maintenance tasks such as system updates, patches, and security audits.
    • Conduct system health checks to proactively identify and address potential problems.
    • Implement best practices to ensure the stability and reliability of client systems.
  4. Client Communication:
    • Communicate with teammates in a clear and professional manner to understand their IT needs and concerns.
    • Provide guidance and advice on IT best practices, upgrades, and technology trends.
    • Keep teammates informed about the progress of ongoing technical support tasks.
  5. Documentation and Reporting:
    • Maintain accurate records of service activities, including configurations, repairs, and installations.
    • Generate detailed reports outlining work performed, resolutions provided, and any follow-up actions required.
  6. Collaboration:
    • Collaborate with other IT professionals, including help desk technicians, network administrators, and project managers, to deliver comprehensive solutions.
    • Share knowledge and contribute to the continuous improvement of the team’s technical expertise.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
  • Proven experience as an IT Field Service Engineer or in a similar technical support role.
  • Solid understanding of hardware, software, and networking technologies.
  • Proficiency in troubleshooting a wide range of IT issues, including hardware, software, and network problems.
  • Familiarity with various operating systems Windows, macOS, and software applications.
  • Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical teammates.
  • Excellent problem-solving skills and a customer-centric approach to service delivery.
  • Valid driver’s license and willingness to travel to sites as required.
  • Relevant certifications e.g., CompTIA A+, Microsoft Certified IT Professional, Cisco CCNA are a plus.

Travel

  • Role is at least 70% travel.
  • Employees pay travel expenses and turn in weekly expense report for reimbursement.
  • Employee arranges and books their own travel.
  • Employee is entitled to any and all Frequent Travel program points and miles.
Job Category: IT
Job Location: Richardson TX

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