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12781 Java Support Engineer

Our client in Plano is seeking a Java Support Engineer to perform the following duties (but not limited to): 

Analysis & Resolution

  • Manage customer accounts to ensure processes are working as expected and identify potential problems.
  • Understand and follow client workflow and associated technical systems.
  • Understand and follow all assigned customer workflows including import and export processes.
  • Interpret customer business processes, analyze problems, and recommend programmable solutions.
  • Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.


  • Communicate to customers (via emails and phone calls) about SDS workflows.
  • Communicate to client of any critical production issues that may affect a customer’s production process.
  • Communicate to team lead, manager or COO on any critical production issues related to the client.
  • Adhere to SDS’s courteous and professional, written and verbal, communication standards.
  • Consistently high rating on customer satisfaction surveys.
  • Provide timely responses to all assigned tickets in accordance with SDS policies
  • Identify and escalate high priority tickets to appropriately support clients
  • Perform other related duties as assigned.

Project Development

  • Assist with the development and maintenance of new and existing clients.
  • Document updates, testing, and technical production monitoring plans.
  • Draft internal and client-facing descriptions and diagrams of workflow processes.

Work Patterns

  • Resolve assigned tasks in an efficient and effective manner.
  • Work independently with minimal guidance
  • Leverage the expertise of other developers in the team on specific modules 
  • Track and bill all applicable support hours. (Billing)
  • Perform other related duties as assigned.

 Skills and Qualifications 

  • Proficiency with Java
  • Proficiency with Unix-like operating systems
  • Proficiency with Windows operating systems
  • Knowledge of relational databases
  • Oral Communication
  • Written Communication
  • Math Aptitude
  • Organization
  • Professionalism
  • Reading
  • Time Management
  • 2 or 4-year technical degree (or equivalent)
  • 0-5 years similar experience
  • Experience with technologies listed in previous section
Job Category: IT
Job Location: Plano TX

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