Our client in Plano is seeking a Java Support Engineer to perform the following duties (but not limited to):
Analysis & Resolution
- Manage customer accounts to ensure processes are working as expected and identify potential problems.
- Understand and follow client workflow and associated technical systems.
- Understand and follow all assigned customer workflows including import and export processes.
- Interpret customer business processes, analyze problems, and recommend programmable solutions.
- Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.
Communication
- Communicate to customers (via emails and phone calls) about SDS workflows.
- Communicate to client of any critical production issues that may affect a customer’s production process.
- Communicate to team lead, manager or COO on any critical production issues related to the client.
- Adhere to SDS’s courteous and professional, written and verbal, communication standards.
- Consistently high rating on customer satisfaction surveys.
- Provide timely responses to all assigned tickets in accordance with SDS policies
- Identify and escalate high priority tickets to appropriately support clients
- Perform other related duties as assigned.
Project Development
- Assist with the development and maintenance of new and existing clients.
- Document updates, testing, and technical production monitoring plans.
- Draft internal and client-facing descriptions and diagrams of workflow processes.
Work Patterns
- Resolve assigned tasks in an efficient and effective manner.
- Work independently with minimal guidance
- Leverage the expertise of other developers in the team on specific modules
- Track and bill all applicable support hours. (Billing)
- Perform other related duties as assigned.
Skills and Qualifications
- Proficiency with Java
- Proficiency with Unix-like operating systems
- Proficiency with Windows operating systems
- Knowledge of relational databases
- Oral Communication
- Written Communication
- Math Aptitude
- Organization
- Professionalism
- Reading
- Time Management
- 2 or 4-year technical degree (or equivalent)
- 0-5 years similar experience
- Experience with technologies listed in previous section