Job Description
Manage Workload within the Track | Collaborate with product vendor |Conduct impact analysis
• Oracle Cloud Knowledge -General Ledger, Accounts Payable, Accounts Receivables, Fixed Assets, Expense Management, Cash Management
• Streamline and control all aspects of Supply Chain activities
• Functional Area business process knowledge of Finance Track
• Bachelor’s degree in ComputerScience, Finance Management, or a related field
• Oracle Cloud hands on experience with configuration, triage and problem/incident resolution across Finance track
• Excellent communication skills
• Primary liaison with Business Process Owners and business users
• Participate in daily stand-up Finance meetings (and weekly/monthly meetings)
• Manage all activities within the Finance track including prioritization of incidents and enhancements for their respective tracks
• Triage and resolve high priority functional tickets (incidents and problems)
• Analyze and document customers’ business requirement in Finance track
• Coordinates with business users on new enhancements and collaboratively helps the business prioritize new enhancements
• Responsible for end user satisfaction
• Conduct impact analysis for new releases on Finance track
• Collects business requirements and coordinates with functional analysts on design elements, effort estimations and delivery
• Manages service levels for the Finance track
• Update business users in case of risks of missing service levels
• Manage and track Oracle SRs for Finance track
• Work with the Delivery Manager to escalate SR’s not getting desired attention