Our client in Irving, Texas is seekingan IT Systems Engineer to join their innovative team and play a key role in designing and implementing advanced technology solutions that support both internal and external users. This position is part of the Systems Engineering team, which oversees the design and management of data centers, cloud platforms, and IT infrastructure supporting over 800 locations nationwide.
The ideal candidate will have hands-on experience in designing and maintaining IT infrastructure, with expertise in Microsoft technologies. You will collaborate closely with IT management, operations, software development teams, help desks, and project managers to ensure seamless IT systems and network performance.
Essential Job Functions
- Collaborate with Engineering and Operations teams to design IT infrastructure solutions that adhere to security and configuration standards.
- Configure and provision hardware and software to meet organizational needs while maintaining compliance with IT policies.
- Ensure seamless performance of software and systems.
- Administer and maintain hardware and software across all data center systems and devices.
- Provide 2nd and 3rd level technical support, promptly addressing incidents and requests while tracking changes using approved ticketing systems.
- Develop and maintain server and workstation images/templates.
- Design and execute business continuity strategies, maintain system backups, and ensure compliance with Service Level Agreements (SLAs).
- Research and evaluate software and systems to support recommendations and inform budget planning.
- Assist with the development and documentation of IT infrastructure policies, including runbooks, configuration specifics, and procedural guidelines.
Minimum Qualifications
- Education: Bachelor’s Degree in a relevant field or equivalent experience.
- Experience: 5+ years of expertise in IT engineering and operations, including:
- LAN and server administration.
- Email systems management.
- Backup systems and storage management.
- Monitoring and alerting systems.
- Desktop support.
- Active Directory/identity management.
Proven track record of delivering exceptional customer service.
Confidence communicating with diverse teams, including clerical staff, developers, senior leadership, and external vendors.
Strong troubleshooting skills with meticulous attention to detail.
Ability to work effectively under pressure and meet tight deadlines.
Exceptional organizational skills with the ability to prioritize multiple tasks.
Collaborative, team-oriented approach to problem-solving.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to operate personal computers and external peripherals.
Fluent in English, with the ability to communicate technical concepts clearly in both written and verbal formats.
Physical ability to lift 25 lbs., climb stairs, and sit for extended periods.
Preferred Qualifications
- Experience designing and implementing virtualized systems for private and hybrid cloud environments (VMware, Azure, AWS).
- Advanced skills in provisioning and configuring resources in virtualized environments. Experience with Microsoft web, app, and database stacks is a plus.
- Expertise in IT concepts, including:
- Identity management.
- Two-factor authentication.
- Host-based security.
- Intrusion detection and security event management.
- Zero-trust network architecture.
Strong research and analytical skills to identify and resolve complex systems issues.
Experience managing security devices, such as firewalls.
Thorough understanding of networking concepts, including local and wide area network design, administration, and troubleshooting (Cisco experience is a plus).
Proficiency in PowerShell scripting and task automation.
Ability to develop and maintain technical documentation, with the capacity to explain complex ideas in user-friendly terms.
Familiarity with support ticketing systems for managing incidents and change requests.