Our client in Irving, Texas is seeking a Technical Operations Manager.
The Technical Operations Manager leads a team of operational technical professionals responsible for supporting approximately 800 store locations. This role combines hands-on technical expertise with project management responsibilities, including oversight of technology initiatives and support for new store acquisitions.
Key Responsibilities
• Lead and develop a team of eight operational technical resources.
• Oversee technical operations and support across 800 stores, ensuring stability and efficient issue resolution.
• Manage and coordinate projects related to store systems, new store openings, and business growth initiatives.
• Track KPIs and project milestones; PMP certification is preferred.
• Provide advanced technical support and contribute to the engineering of new operational solutions.
• Maintain strong working knowledge of Windows Server, MS SQL, and Windows 10/11 environments
Additional Details That Would Help With Market Comparison
• Industry type (retail, franchise, corporate stores, etc.)
• Size and complexity of the technology environment (POS systems, networking, cloud, store hardware variety)
• Budget ownership (operational budgets, project budgets, vendor contracts)
• On-call responsibilities or after-hours expectations
• Travel requirements
• Team structure (onsite vs. remote support, geographic distribution)
• Strategic influence (hands-on operations vs. roadmap/architecture involvement)
• Required or preferred certifications beyond PMP (ITIL, Microsoft certifications)
• Scope of responsibility for incident, problem, and change management processes