Our client in Acton, Massachusetts is seeking a Microsoft 365 Copilot Enablement Specialist to serve as a front-line “Help Desk” resource focused on helping users effectively adopt and leverage Copilot within Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
This role is not traditional break/fix IT support. Instead, the primary objective is to enable, educate, and upskill users—teaching them how to fish—so they can independently and confidently use Copilot to improve productivity and quality of work.
Key Responsibilities
- Act as the primary support resource for Microsoft 365 Copilot usage questions across Outlook, Word, Excel, and PowerPoint
- Provide hands-on guidance, coaching, and examples to help users understand how and when to use Copilot effectively
- Translate user needs into clear prompting strategies and best practices
- Educate users on Copilot capabilities, limitations, and responsible usage
- Troubleshoot common Copilot-related issues within M365 applications (non-integration related)
- Develop and share simple enablement materials such as tips, FAQs, examples, and usage guides
- Reinforce adoption by encouraging self-sufficiency rather than performing tasks on users’ behalf
- Serve as a trusted advisor and strong communicator between end users and internal stakeholders
Scope & Boundaries
- Focus is exclusively on Microsoft 365 Copilot (Outlook, Word, Excel, PowerPoint)
- No responsibility for system integrations, backend architecture, or Copilot Studio development
- Role is user-facing, enablement-oriented, and focused on adoption rather than engineering
Required Qualifications
- Strong hands-on experience with Microsoft 365 Copilot in daily workflows
- Deep understanding of how Copilot functions across Outlook, Word, Excel, and PowerPoint
- Ability to explain technical concepts in plain, user-friendly language
- Excellent verbal and written communication skills
- Proven ability to coach, train, and guide users with varying levels of technical proficiency
- Strong problem-solving skills and a customer-service mindset
Preferred Qualifications
- Prior experience in a Help Desk, Enablement, Training, or Adoption role
- Experience supporting knowledge workers, business users, or executive audiences
- Familiarity with prompt engineering concepts (without needing formal AI/ML background)
- Experience driving adoption of new productivity tools or digital workplace technologies
Ideal Candidate Profile
The ideal candidate is:
- Patient, approachable, and an excellent teacher
- Passionate about helping others become more effective with technology
- Comfortable saying “let me show you how to do this yourself” rather than just doing it for the user
- Confident working directly with business users across functions
- Great communication skills