Our client, a Frisco, Texas–based IT Solutions Provider delivering enterprise-level infrastructure, voice, and data network solutions to small and mid-sized organizations, is seeking a Business Development Manager. Since 2007, they have built their reputation on integrity, technical excellence, and a commitment to solving complex business challenges. Their team is composed of highly skilled engineers and support professionals dedicated to helping clients succeed.
The Business Development Manager is a key member of the Solutions Team and serves as the primary advocate for client satisfaction and long-term partnership success. This role acts as a trusted advisor to clients; someone who fluently speaks both business and technology — ensuring clients maximize the value of their technology investments.
This is a high-touch, fast-paced role requiring strong communication, relationship management, and strategic thinking. The position is based full-time in our Frisco office and requires daily in-office presence due to the collaborative and responsive nature of the work.
If you thrive in a dynamic environment and enjoy building meaningful client relationships, we encourage you to apply.
Key Objectives
- Serve as the primary point of contact for all client-related matters
- Build and strengthen long-term client relationships
- Ensure clients are fully utilizing available products and services
- Drive client retention through successful renewals and satisfaction
Primary Responsibilities
Client Relationship Management
- Develop trusted advisor relationships with decision-makers and key stakeholders
- Conduct monthly client check-ins to assess satisfaction and identify opportunities
- Lead Quarterly and Annual Strategic Business Reviews
- Proactively address client concerns and ensure timely resolution
- Forecast and track key account performance metrics
Onboarding & Project Oversight
- Oversee and manage onboarding of new clients
- Coordinate and monitor client projects and strategic initiatives
- Ensure services and managed solutions remain current and aligned with client needs
Growth & Account Development
- Identify opportunities to enhance client technology environments
- Recommend solutions aligned with business objectives
- Support contract renewals and long-term retention strategies
Operational & Administrative
- Maintain accurate and up-to-date client records
- Validate monthly invoices for accuracy
- Coordinate closely with Sales, Service Desk, and Finance teams
- Ensure clear documentation and communication across departments
Qualifications & Skills
Required Experience & Knowledge
- Strong understanding of computer networking products, IT services, and technology solutions
- Experience managing client accounts in a technical or service-based environment preferred
Core Competencies
- Exceptional written and verbal communication skills
- Strong organizational and time-management abilities
- Ability to manage multiple priorities and meet tight deadlines
- Comfortable handling high-pressure or urgent situations
- Self-motivated with the ability to work independently
- Strong analytical skills and sound decision-making ability
- Ability to translate broad objectives into actionable plans
General Requirements
- Standard business hours: 7:45 a.m. – 4:45 p.m., with flexibility for client needs
- Detail-oriented with strong documentation skills
- Ability to collaborate effectively across departments
- Professional, confident, and customer-focused demeanor
- Strong interpersonal awareness and adaptability to different communication styles
- Ability to escalate issues appropriately when needed
- Capable of contributing value with minimal supervision
Core Expectations
Customer Care
- Deliver exceptional, ethical, and professional service at all times
- Balance client needs with company objectives
- Build long-term trust, credibility, and partnership with clients
- Provide clear product and service recommendations aligned with business goals
Team Collaboration
- Partner effectively with Sales, Service Desk, and Finance teams
- Contribute ideas for process improvement