Our client in St. Petersbug, Florida is seeking a Wage Attachment Specialist II.
About the Opportunity: The Wage Attachment Specialist II is responsible for reviewing, interpreting, and processing court-ordered wage garnishments and other involuntary payroll deductions. This role requires strong attention to detail, critical thinking, and the ability to manage a high-volume workload while ensuring compliance with federal, state, and local regulations.
What You’ll Do
- Review, interpret, and process wage garnishment orders, including child support, tax levies, creditor garnishments, and bankruptcy orders.
- Accurately index, enter, and maintain garnishment records within payroll and case management systems.
- Respond to inquiries from clients, employees, courts, attorneys, and government agencies regarding garnishment orders and payroll deductions.
- Investigate and resolve complex issues using critical thinking and problem-solving skills.
- Manage assigned workloads efficiently while consistently meeting departmental KPIs, productivity standards, and client SLAs.
- Identify risks, processing errors, and compliance concerns; perform root cause analysis and escalate issues as needed.
- Collaborate with cross-functional teams to resolve customer and operational issues.
- Maintain strict confidentiality while handling sensitive employee and client information.
Support continuous improvement initiatives to enhance accuracy, efficiency, and customer satisfaction.
Qualifications – Required
- Strong attention to detail and commitment to accuracy.
- Excellent verbal and written communication skills.
- Ability to work independently and make sound decisions.
- Strong customer service and relationship management skills.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Demonstrated analytical, critical thinking, and problem-solving abilities.
- Experience working with confidential information.
- Proficiency with Microsoft Office applications, particularly Outlook and Excel.
Qualifications – Preferred
- 2+ years of payroll, garnishment, legal document processing, banking operations, or related experience preferred.
- Payroll processing experience.
- Wage garnishment or wage attachment processing experience.
- Experience interpreting legal documents, court orders, or compliance-related documentation.
- Experience working in a metrics-driven, high-volume processing environment.
Schedule
- Monday through Friday
- 8:00 AM to 5:00 PM Eastern Time
Occasional overtime may be required based on business needs.
| Education: | High school diploma/GED or equivalent |